Last updated: 14/02/2026

The Pool Robotic Centre ("we", "us", "our") is committed to protecting your privacy and ensuring your personal information is handled responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

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1. What Personal Information We Collect

We may collect personal information including, but not limited to:

• Full name

• Phone number

• Email address

• Residential or service address

• Proof of purchase or warranty documentation

• Product information (including serial numbers, model details, and service history)

• Payment details (processed securely via third-party providers)

We only collect personal information that is reasonably necessary to provide our services.

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2. How We Collect Personal Information

We may collect personal information when you:

• Contact us via phone, email, website, or in-store

• Book a repair, assessment, or warranty service

• Purchase a product or service from us

• Submit warranty or service documentation

• Interact with our website or social media channels

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3. How We Use Your Personal Information

We use your personal information to:

• Provide, manage, and complete repairs and servicing

• Process warranty claims and service requests

• Communicate with you about repairs, quotes, or bookings

• Process payments and issue invoices

• Meet legal, regulatory, or warranty obligations

• Improve our services and customer experience

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4. Disclosure of Personal Information

We may disclose your personal information to:

• Manufacturers or suppliers for warranty assessment and parts ordering

• Authorised warranty agents where required

• Payment processors and service providers who assist our operations

• Government authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

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5. Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information may be stored:

• Electronically in secure systems

• In physical records stored securely

Only authorised personnel have access to personal information.

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6. Accessing and Correcting Your Information

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.

We will respond to all requests within a reasonable timeframe and in accordance with applicable laws.

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7. Website, Cookies & Analytics

Our website may use cookies or similar technologies to improve user experience and analyse website traffic.

Cookies do not identify you personally but may collect anonymous usage data. You may disable cookies in your browser settings, though this may affect website functionality.

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8. Overseas Disclosure

We do not generally disclose personal information overseas. However, some manufacturers or service providers may store information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon publication on our website.

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10. Complaints

If you believe we have breached your privacy, please contact us directly so we can attempt to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

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11. Contact Us

For any questions about this Privacy Policy or how your personal information is handled, please contact:

The Pool Robotic Centre
87 Wandeara Crscent, Mundaring WA 6073
(08) 6244 3248
robots@thepoolshopgroup.com.au

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